Costco Wholesale was ranked first by a new measure of how well food retailers serve employees, customers, and investors. Cincinnati-based Kroger ranked fourth.
The Good Jobs Score, released for the first time this week, ranks 14 major U.S. food retailers on scores of customer satisfaction, employee satisfaction, and productivity. Costco, whose composite score was 9.2 on a scale of 10, ranked first. Walmart ranked 13th with a score of 2.4. Kroger ranked fourth with a score of 5.2.
Zeynep Ton, a professor at the MIT Sloan School of Management and author of “The Good Jobs Strategy,” studies how companies can deliver low prices to consumers while ensuring good jobs for employees and higher returns for investors through operational excellence. Ton, who developed the scoring methodology, published the results this week.
Workplace policies like above-market wages and training benefit both customers and investors, according to Ton’s research. Her work has influenced firms such as Gap Inc., which was one of the first major retailers to announce wage increases for store workers.
By Mike Brown, firstname.lastname@example.org